TERMS & AGREEMENTS

Non-Liability Policy

C&D Tech Solutions LLC (“The Company”) is dedicated to delivering professional IT, automation, and technology services. By engaging our services, you agree to the following:

Limitation of Liability

The Company shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from:

Data loss or corruption.

System downtime or performance issues.

Misuse or unauthorized access to your systems or devices.

Client Responsibility

Clients are responsible for maintaining backups of all critical data prior to engaging our services.

Any equipment provided by the client must be in safe, working condition.

Third-Party Services

The Company may recommend third-party tools or services. We are not liable for any issues arising from these third-party providers.

Force Majeure

The Company is not liable for delays or failures caused by events beyond our control, such as natural disasters, power outages, or network interruptions.

By using our services, you acknowledge and agree to this disclaimer.

Refund Policy

At C&D Tech Solutions LLC, customer satisfaction is a priority. However, our refund policy outlines specific circumstances for refunds:

Eligibility for Refunds

Refunds are provided for prepaid services not yet rendered.

If a service is unsatisfactory, the client must notify the Company within 7 days of completion to request a resolution.

Non-Refundable Services

Services that have been fully delivered as agreed.

Custom projects, consulting services, and hardware purchases are non-refundable.

Cancellation Policy

Clients may cancel services within 24 hours of booking for a full refund.

Cancellations made after 24 hours may incur a 15% administrative fee.

Dispute Resolution

If a client is unsatisfied with the service, the Company will attempt to resolve the issue before issuing a refund.

Refund Processing

Refunds are processed within 7–10 business days.

Service Agreement

This document ensures clients understand the scope, responsibilities, and terms of the services provided.

Scope of Services

The Company performs tasks such as system setup, maintenance, and troubleshooting as agreed in the service contract.

Payment Terms

All payments must be made upfront unless otherwise agreed upon.

Late payments may incur a 5% penalty after 15 days.

Client Responsibilities

Clients must provide accurate information and access to necessary systems or hardware.

Termination Clause

Either party may terminate the agreement with written notice. Fees for work completed up to the termination date remain due.

Governing Law

All disputes shall be governed by the laws of the State of Mississippi.

Privacy Policy

C&D Tech Solutions LLC is committed to protecting your privacy. This policy outlines how we handle your data:

Information Collection

We collect personal data necessary to provide services, such as contact details, system configurations, and service requests.

Data Usage

Collected data will only be used for service delivery, customer support, and internal improvements.

Data Protection

We implement industry-standard security measures to protect your data from unauthorized access.

Third-Party Sharing

We do not share your data with third parties without explicit consent, except as required by law.

PCI DSS Compliance Statement

Secure Payments

We utilize PCI DSS-compliant payment processors to ensure that your payment information is handled securely.

The Company does not store sensitive cardholder data on its servers.

Additional Suggested Policies

Cancellation Policy

To provide clear terms for cancellations and rescheduling, clients may cancel services within 24 hours of booking without penalty. Late cancellations may incur an administrative fee.

Warranty Disclaimer

The Company does not guarantee uninterrupted or error-free operation of systems or services provided. All services are offered “as-is” without warranties of any kind.

Indemnification Clause

Clients agree to indemnify and hold the Company harmless for any claims, damages, or liabilities arising from misuse of services or products.

Commitment to Trust

C&D Tech Solutions LLC is committed to maintaining the highest standards of integrity and transparency. We are actively seeking accreditation from the Better Business Bureau (BBB) to further demonstrate our dedication to customer trust and satisfaction.

BBB Standards for Trust We adhere to the following standards:

Building trust by maintaining a positive marketplace record.

Advertising honestly and transparently.

Honoring promises and commitments.

Safeguarding customer privacy.

Resolving disputes promptly and professionally.